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Superior Mobile Medics (SMM)
is a mobile medical exam company providing a variety of services across
the United States. From our centralized home office in San Diego, California,
our staff offers nationwide assistance in coordinating every step of the
exam process. All exams are ordered, assigned, and processed through one
office. Our ultimate goal is customer satisfaction and we specialize in
customizing our services to fit the needs of the customer (agent or agency),
applicant, and the insurance underwriter. We offer state-of-the-art on line
services, allowing you to order exams, check status updates, and download
completed exams from our secured web site. The Superior Team efficiently
works together to streamline the exam ordering process for our customer.
We take pride in building long-lasting relationships based on quality, value
and accountability. Happy, satisfied customers make us smile!
For a list of our Superior services please click here or on the Services
tab above.
Do you need assistance in preparing for your Insurance Medical Exam? Here is some helpful information to assist you in having the best possible exam experience.
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COMMENTS & FEEDBACK
Occasionally we would like to spotlight some of our examiners for their hard work and dedication. SMM would like to thank our examiners Brian Wiepert and Lyudmila Potulnitska for their dedication to Superior and for providing breakfast and lunch, and ice cream snacks for our employees!
“Superior Mobile Medics clearly strives to be superior. Our agency deals with a lot of high dollar face amount clients and Superior Mobile Medics is able to meet our needs, including setting and arriving at appointment times requested-even when the requests come at the last minute; arranging for an ergonomic treadmill stress test for a client with a hip injury that was brought to the client; and other customer friendly initiatives. We appreciate their quality review on getting information on the right forms and getting the correct requirements the first time they see the client. Overall the staff is knowledgeable and very friendly to work with which makes doing business with them a pleasure.” --Cindy Davis Director, Underwriting VIP Insurance (2010)
"In today's market, picking the right vendors is key to our business's administrative success. Target Insurances Services, Inc. is ahead of the game by choosing Superior Mobile Medics as the examination company for all our agency ordered exams. Due to Superior's easy and quick ordering process, all inclusive customer service and integration with PaperClip, Target's case managers have much more time for the 'managing' of their cases.
With Superior Mobile Medics it is not business as usual, it is business innovative and Superior!" --Michele Coughlin Director of Risk Selection; Life New; Business Processing Target Insurance Services (2010)
"We have been working with SMM for over 6 years. In those years we have seen their growth within the industry but that has not changed their mission. SMM has shown dedication to service and customer satisfaction from day one. It is truly effective to have a centralized location and their staff is very accommodating and work with a sense of urgency that other vendors lack. The ease of ordering exams & tracking them directly from our AMS is great. Also, SMM uploading them directly into the PaperClip file is so convenient. Vendors come and go but Superior is here to stay.” --Veronica Luna Director of New Business Operations Innovative Solutions Insurance Services (2010)
Occasionally we would like to spotlight some of our examiners for their hard work and dedication. SMM would like to thank our examiners Brian Wiepert and Lyudmila Potulnitska for their dedication to Superior and for providing breakfast and lunch, and ice cream snacks for our employees!
"Superior Mobile Medics is the solution to our exam needs. Having one point of contact for all of our questions and urgent requests, regardless of the member's location has increased efficiencies and improved overall communication. We have been very impressed with the responsiveness of their customer service and I.T. teams. SMM has been very accommodating to our specific requests, including IT modifications, system stability and security constraints Also, evidence of insurability turnaround times have improved since we partnered together in July. Their model fits in extremely well with our group business!" --Rich Godsill, Guardian Group
"I have come to the conclusion that our agency is infinitely better off working with Superior Mobile Medics than any other providers that do what you do. I suggest and recommend that more agencies scrap their service plan and install yours, as I can assure them that not only do you believe in service, your compassion and direct involvement has solidified my commitment to SMM. Good day sir" --Sal M, Life Pro Agent
"I just wanted to let you know that I have been in this business for a long time and working with Superior Mobile is FANTASTIC. They are responsive, they know when to ask for help when it is needed and they are so pleasant to work with. I have had some difficult exams with time schedule to be completed and they were very accommodating!!!
Great job in finding them .. I truly enjoy working with them and it allows me to concentrate on other things." --Gina S, Ash Brokerage
"You really have a fantastic staff. All of them are great and we proudly endorse you to our agents. Any time we need exams ordered online they are done only with SMM.
I have some paramed background myself, (years ago I ran the Jacksonville ASB Meditest office), and have a ton of respect for what you do.
Take care and thanks again" --Susan, Brokerage Agent
"Hello Kevin and Melanie,
Thank you for my glass star, I love it! I am honored to work at a company that appreciates their employees soooo much. Superior has helped me through many of my hardships since I started here and I will always have so much appreciation in my heart for that. Thank you guys so much for the opportunity to get work experience and grow, but most of all for a working environment that everyone wishes they had but here at Superior we do and I hope everyone that works here feels the same, I love you all." --Crystal C, Employee
"You all at Superior are so wonderful to work with. I always get a prompt reply and resolution to any problem or question that I have. I wish that everyone that I work with elsewhere had the same level of performance." --Carol W, Examiner
"Many thanks to the whole SMM family for recognizing [us], we appreciate the wonderful gifts and we will continue our quest for Superior quality in completing all cases. No company in the industry surpasses SMM in taking care of our direct agents!" --V Bryant, Examiner
"Kevin and all of Superior Mobile Medics, thank you all for voting for me. I'm deeply appreciative of all of you. You are the most incredible team I have ever worked with. You all make my job easy!! Believe me, without each of you answering questions, helping me figure out what to do on a case, just being there and giving support......I couldn't do this job. I honestly love where I work and love my job. So thank you all again and have a wonderful day!!! --Nichole Rodgers, Examiner
"I was VERY impressed with her professionalism and her EXCELLENT skills in drawing blood. If you ever need an independent examiner, please consider Gabrielle (especially for any of your clients that hate to have blood drawn)” --Proposed Insured
"It's been such a pleasure working with Superior. Everyone is respectful and your processes are easy to follow” --Dr. Deborah, Examiner
Care to share your comments and feedback about Superior? Click below and we may share your comment online for our valued customers and examiners to see!
RELEASE THE ENERGY TO TRANSFORM THE WAY WE WORK
COUNTING DOWN TO 10.10.10
System Alerts
Our offices will be closed in observance of Labor Day, Monday September 6. Any orders received after 4pm Friday will be processed the next business day Tuesday September 7. Thank you and have a happy and safe Labor Day
If you have any questions, please contact customer service at cs.
Paperclip Partnership
SMM is excited over its partnership with Paperclip! Be sure to ask us for more details about how this partnership can help you! Contact Katie Gannon x238 or kgannon
Lincoln Financial Group
Superior Mobile Medics is a newly preferred vendor for Lincoln Financial Group (LFG).
New Medical Director
Read the latest press releaseCo-Worker Recognition
The SMM Co-Worker Recognition program is a fun and easy way that SMM recognizes customer service achievements throughout the year. We encourage the staff to recognize their co-workers for positive customer service skills. Show/Hide Details
We are pleased to announce that our winners for July are Trang Pham and Keesha Wright.
On July 21st, Keesha recognized Trang for "taking the iniative to help me with proessing orders when she knew we had an hour meeting that was goint to set me back."
Trang Pham- Customer Service Rep/Health and Wellness Event Coordinator
Trang has been with Superior Mobile Medics for 2 years and works with our Health and Wellness/EMSI/APIT team. Aside from work, Trang enjoys spending time with all of her loved ones, going to school (to continue to pursue her Child Development Major), trying new foods, and sleeping! She loves to color coordinate 24/7-even with her Pjs-no, seriously.
Keesha Wright- Customer Service/Order Rep
Keesha was born in Honolulu, HI and was raised in sunny San Diego, CA. She has been working with Superior Mobile Medics for 4 years and is a communications major and women's studies minor at San Diego State University, hoping to graduate in 2012. In her free time, she likes to read, head to the beach, and attend street fairs/music festivals.
Core Values
Superior Mobile Medics "Core Values"... see what we're about here!
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Occasionally we would like to spotlight some of our examiners for their hard work and dedication. SMM would like to thank our examiners Brian Wiepert and Lyudmila Potulnitska for their dedication to Superior and for providing breakfast and lunch, and ice cream snacks for our employees!
"Superior Mobile Medics is the solution to our exam needs. Having one point of contact for all of our questions and urgent requests, regardless of the member's location has increased efficiencies and improved overall communication. We have been very impressed with the responsiveness of their customer service and I.T. teams. SMM has been very accommodating to our specific requests, including IT modifications, system stability and security constraints Also, evidence of insurability turnaround times have improved since we partnered together in July. Their model fits in extremely well with our group business!"
--Rich Godsill, Guardian Group
"I have come to the conclusion that our agency is infinitely better off working with Superior Mobile Medics than any other providers that do what you do. I suggest and recommend that more agencies scrap their service plan and install yours, as I can assure them that not only do you believe in service, your compassion and direct involvement has solidified my commitment to SMM. Good day sir"
--Sal M, Life Pro Agent
"I just wanted to let you know that I have been in this business for a long time and working with Superior Mobile is FANTASTIC. They are responsive, they know when to ask for help when it is needed and they are so pleasant to work with. I have had some difficult exams with time schedule to be completed and they were very accommodating!!!
Great job in finding them .. I truly enjoy working with them and it allows me to concentrate on other things."
--Gina S, Ash Brokerage
"You really have a fantastic staff. All of them are great and we proudly endorse you to our agents. Any time we need exams ordered online they are done only with SMM.
I have some paramed background myself, (years ago I ran the Jacksonville ASB Meditest office), and have a ton of respect for what you do.
Take care and thanks again"
--Susan, Brokerage Agent
"Hello Kevin and Melanie,
Thank you for my glass star, I love it! I am honored to work at a company that appreciates their employees soooo much. Superior has helped me through many of my hardships since I started here and I will always have so much appreciation in my heart for that. Thank you guys so much for the opportunity to get work experience and grow, but most of all for a working environment that everyone wishes they had but here at Superior we do and I hope everyone that works here feels the same, I love you all."
--Crystal C, Employee
"You all at Superior are so wonderful to work with. I always get a prompt reply and resolution to any problem or question that I have. I wish that everyone that I work with elsewhere had the same level of performance."
--Carol W, Examiner
"Many thanks to the whole SMM family for recognizing [us], we appreciate the wonderful gifts and we will continue our quest for Superior quality in completing all cases. No company in the industry surpasses SMM in taking care of our direct agents!"
--V Bryant, Examiner
"Kevin and all of Superior Mobile Medics, thank you all for voting for me. I'm deeply appreciative of all of you. You are the most incredible team I have ever worked with. You all make my job easy!! Believe me, without each of you answering questions, helping me figure out what to do on a case, just being there and giving support......I couldn't do this job. I honestly love where I work and love my job. So thank you all again and have a wonderful day!!!
--Nichole Rodgers, Examiner
"I was VERY impressed with her professionalism and her EXCELLENT skills in drawing blood. If you ever need an independent examiner, please consider Gabrielle (especially for any of your clients that hate to have blood drawn)”
--Proposed Insured
"It's been such a pleasure working with Superior. Everyone is respectful and your processes are easy to follow”
--Dr. Deborah, Examiner